Nike’s Swoosh and Apple’s apple are not logos. Seriously.

So what if I told you that the “apple” on the back of your iPad is not really a logo?

First off, I’m not attempting to change peoples’ usage of “logo,” but you might find it interesting that what is commonly thought to be one, isn’t.

“What? Baloney! I know what a logo is.” Okay, let me explain.

What most people typically refer to as a logo is a really a trademark. We already have the U.S. Patent & Trademark Office. Maybe they should rename it the U.S. Patent and Logo office?

Logo is short for logotype, design industry-speak for a custom-lettered word. How this came to be used by the public I’m unsure, but its root comes from the Greek word “logos,” meaning “word.”  A trademark that is strictly a custom-lettered word is a logomark, or logo. Think Pentax, Hershey’s and Microsoft. The Nike swoosh is not custom lettering, and therefore is neither a logomark nor a logo! The “apple” for Apple Computers is not one either. Rather, these are symbols, some say icons, within a trademark. Whether they are logomarks or symbols, though, they are both trademarks.

Examples of logomarks and symbols within trademarks

Here is a breakdown of trademark types.

  1. Logotype – a custom-lettered word, with no symbols, i.e. Pentax, Microsoft, Hershey’s, Marlboro
  2. Symbols – Nike Swoosh, Apple Computer, the “P” on a Phillies cap!
  3. Monogram – IBM, GE, the NY combo on a Yankees cap.
  4. Emblems – Manchester United, Free Masons, U.S. Navy.

Today, people use logo to cover all of these. Once a shortening for a specific type of trademark, now has come to be universal. Logo is easy, it’s short and it’s cool. Trademark sounds stodgy. So I’m not expecting clients to tell me any time soon, “Hey, that’s a nice trademark you designed, Gary.”

My advice, just keep saying logo and let us design nuts worry about it.

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LinkedIn – To link or not to link, that is my question

Imagine you’re at a networking event, meeting new people, sharing a few smiles, conversing briefly here and there, perhaps even exchanging business cards. Then the next day you get a couple of invitations, “I’d like to add you to my professional network on LinkedIn.” What then? Do you accept?

There seem to be two different approaches for handling this. One is to link to most everyone you meet. The other is to link exclusively to people you feel you’ve gotten to know. Which is best? I’m not sure, so I’d like to hear what you think.

For me, I prefer connecting to someone I’ve at least met for coffee. While doing so, I’ve determined that they are someone I’d like to talk with more and get to know further. After all, I took the time to go meet with them. Sure I make some exceptions here, especially for the handful of people I’ve linked to who were simply not feasible to meet with in person, yet with whom I felt a deeper connection. Perhaps an excellent phone call.

Question is, am I missing out on connecting with a much larger group of people? Yes, I may be, but does it matter? If I pay attention to LinkedIn’s Network Statistics, I’m missing out on millions of connections! Yet honestly, how many of us have successfully navigated a 3rd degree connection? Are they really that “connected?” While in reality I’m missing out on only about 2,000 of these, that’s still a lot of people.

Which brings us right back to the quantity vs. quality dilemma. Personally, I’d like to think I’m keeping my network small and more relevant by resisting the urge to play the numbers game. One strong connection is stronger than 10 superficial ones, I figure. Right…or wrong? In our social media crazed world today, am I being foolhardy?

Let me hear from you. I’m curious to know which strategy you find most effective for you and your business. Maybe you consider both approaches valid, and neither is better. I’ve posted this on our Facebook page, so Click HERE and chime in.

I don’t have the answer. Do you?

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Planet Fitness, Are you Really a Different Gym?

Awaiting the left turn signal that leads into our neighborhood, one spied an eyesore of a building, a dilapidated, defunct check cashing operation. It was a sad first impression for the area and embarrassing for us when friends, family and clients would visit. We would wait at that turn signal and chant “Trader Joes…Trader Joes.” Wishing we could transform the building through positive thinking, we even contacted TJ trying to convince them that this was the perfect location.

Then we heard that Planet Fitness is going in there. Yeah! Yippie! But, wait…Planet Fitness? Who are they?

Well, it wasn’t Trader Joes, but anything would be an improvement. We didn’t know the company or the gym but since it was coming in, we started to pay attention.

As the building took shape we heard the radio campaigns. We loved them, they are very clever and they actually spoke to us. They made us want to join. Then the building went up. Huh? I’m confused…. that’s certainly not what I expected based on their ads and messaging.

Their current radio ad announces sequentially:

“If you drink Creatine from a gallon jug, this is not your gym.”
“If steroids is what you call breakfast, this is not your gym.”
“If you have a tattoo of a bicep, on your bicep, this is not your gym.”

And so on. This resonated because I’ve always hated the gym atmosphere. Their tagline and motto is:

“Judgement Free Zone®, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.”

Perfect, a gym for everyone. Nobody staring at you, no posing, no overmuscled freaks looking at themselves in the mirror. And best of all, no salespeople. Everyone remembers the used car salesman approach at these places, right?

So, hey, they get it! They are different. This is great! They know what people like me want in a gym.

Then the building was completed. Whoa! Hold on! Where’s my gym?!

The design, branding and overall look screams “hard-core, look-at-me” gym. The building is loud, featuring in-your-face colors and metal accents, things I associate with a typical gym.

Everything Planet Fitness is saying: who they are, their core values and messaging, are all great. But this image doesn’t connect at all. It says, “We’re saying something different, but we sure look the same.” This is a confused brand, a marketing disconnect. Every message, every impression should be in alignment with the values a company stands for. This obviously includes the outside of their building even though, inside, they might very well be different.

It’s certainly better than a run-down, defunct check cashing joint, but I’m just not convinced that Planet Fitness is the gym for a regular guy like me. And I wonder how many ‘regular people’ share this feeling.

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How Many Diamonds Would They Give Your Business?

On a recent road trip to West Virginia we took along AAA guide books that rated everything inside according to a ‘Diamond System.’ You know, a lone diamond for budget, no frills up to 5 diamonds for sophisticated, upscale.

We mention this because creating your business identity relies on communicating daily how your business measures up on a similar scale. Prospects viewing your logo subconsciously assess it to categorize your business. Our brains naturally group things via queries like: What is this? Have I seen it before? Is it comparable to something familiar? Along the way, they judge and classify your business, often harshly.

I noticed myself doing so firsthand on this trip. Take those blue highway signs announcing the businesses found off each exit. McDonalds. Shell.  Bojangles. Though I’d never even heard of ‘Bojangles,’ its logo screamed fast food fried chicken. My belly ached. My brain scored ‘1 diamond.’ I kept driving.

Stopping in a typically small WV town for lunch, we walked the main strip weighing our options. The place bearing a hand-scrawled dry erase board instilled little confidence. Next we paused at the Mexican joint, wondering just what kind of ‘authentic Mexican’ food one encounters in central WV. Then we came upon a reputable looking restaurant sporting a neat, bright sign out front and giant coffee cups overflowing with flowers. It looked so welcoming, positive, and current that we ventured inside. Ahh, this was where we’d eat. A comfortable vibe and great menu reinforced our initial impression: This place looks good, let’s see what they have.

Which brings us to your logo, stationery and marketing materials. What do they say about your business? Do you look established and professional…or do you come across as the low-cost option? Are people rating you as 1 dull diamond…or 5 flashy ones? Assuming your product lives up to your promise, does your business give them that gut feeling to see what you have? When people primed to buy compare options, you can not afford them dismissing a ‘1 Diamond’ look and walking in your competitors door.

Have you ever known someone who you know is an expert at what they do, but they don’t look the part?

Truth is, that dry erase place may have had excellent food, but given my options, sorry, there’s just no way I’d risk choosing it. Appearance forms our perceptions and perceptions form our opinions, but most importantly they influence our purchase decisions.

http://www.bondepus.com
gary@bondepus.com

Thoughts? We’d love to hear your comments.

Best,
-Gary Epis & Amy Bond
267-239-0409 ph

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Are the Phillies a Team, a Company, or a Brand?

Yes. They are all 3.

Years ago, when a San Francisco Giants friend of mine told me that he’d gone to a couple Oakland Athletics’ games that season, I remember thinking how odd that was. Generally you are a fan of one or the other. The Mets or the Yankees. But, he said, “The A’s have a good product.” That stopped me cold.

Product? I grew up rooting for this team. They play baseball, they are not a product! Within seconds, though, I got it – like, of course they are, totally! (Maybe you hear I’m from California!)

So, are the best-in-baseball Phillies a team, a company or a brand? Yes. Yes. And yes. When you think about it, the Phillies are similar to a professional services company, their employees and players (including the Phanatic) making up their brand. In any company that does not sell a tangible consumer product – like law, accounting, and consulting firms – it’s the people who embody the core characteristics of the brand.

These Phillies are a very impressive group who exemplify the best in sports – talent, character, integrity. They are class act athletes. But even when a new set of players come in, this entrenched brand transcends that change because the Phillies brand is really us. They are our community, they represent this fine city and they are about to beat the pants off Cincinnati. And everyone else who stands in their way.

GO PHILLIES!

http://www.bondepus.com
gary@bondepus.com

Thoughts? We’d love to hear your comments.

Best,
-Gary Epis & Amy Bond
267-239-0409 ph


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